Support Options

How to communicate with us

1. Using the Shield UI ticketing system:
Login with your account into the website and access the internal ticketing system from the "Submit a ticket" link.

2. Directly via email:
Send an email to support@shieldui.com containing a description of your problem and other relevant details.

3. On the StackOverflow forums:
Ask a question in StackOverflow and tag it with the shieldui tag, in order to get community and developer support.

Support plans

Our support plans are designed to support you all the way, from initial evaluation to a successful release. These channels are available only for customers with an active Standard support package license. The table below lists the support options for the Shield UI license types.

Support Options Trial Website Developer Standard
Support Term - - - 1 year
Guaranteed response time (Mon – Sun) - - - 24 h
Limited Web-based requests using our online ticketing system No No No unlimited
Access to major versions Yes Yes Yes Yes
Access to service packs Yes Yes Yes Yes
All support issue replies reviewed for quality assurance - - - No
Free Updates
Access to major versions
1 year
Free Updates
Access to service packs
No 1 year 1 year 1 year
Check out the pricing section for information about purchasing options.