How to communicate with us
1. Using the Shield UI ticketing system:
Login with your account into the website and access the internal ticketing system from the "Submit a ticket" link.
2. Directly via email:
Send an email to firstname.lastname@example.org containing a description of your problem and other relevant details.
3. On the StackOverflow forums:
Ask a question in StackOverflow and tag it with the shieldui tag, in order to get community and developer support.
Our support plans are designed to support you all the way, from initial evaluation to a successful release. These channels are available only for customers with an active Standard support package license. The table below lists the support options for the Shield UI license types.
|Support Term||-||-||-||1 year|
|Guaranteed response time (Mon – Sun)||-||-||-||24 h|
|Limited Web-based requests using our online ticketing system||unlimited|
|Access to major versions|
|Access to service packs|
|All support issue replies reviewed for quality assurance||-||-||-|
Access to major versions
Access to service packs
|1 year||1 year||1 year|